The Pursuit of Something Better by Dave Esler and Myra Kruger

About the Book:


The Pursuit of Something Better tells the story of the transformation of U.S. Cellular from a thoroughly ordinary company—ranked eighth in its industry and in danger of extinction—into an organization that is loved by employees and customers alike, and a proven winner by every measure.

Even more impressive is how this transformation took place. U.S. Cellular focused on the “soft stuff” so often discredited by conventional business wisdom; values and heart; inspirational and empowering leadership; motivation by values, not fear; ethics and integrity and an insistence on always doing the right thing. Most of all, U.S. Cellular thrived by obsessively putting the customer, and the quality of the customer experience, first.

The Pursuit of Something Better is also the story of Jack Rooney, the unconventional CEO who had the vision to see the limitations of the traditional business model a decade before it imploded, and the courage to replace it with something much, much better.

About the Authors:


Dave Esler and Myra Kruger combined their 30 years of corporate communications, human resources, and consulting experience as Esler Kruger Associates in 1987. Their consulting firm focuses on culture change, organizational surveys, and executive counsel on effective leadership. They are based in Highland Park, Illinois and can be reached at http://www.eslerkruger.com/.

"Have You Been Royally Screwed?" by Myron Bernstein

Visit Myron Bernstein at http://askmyron.net/


HAVE YOU BEEN ROYALLY SCREWED?
By Myron Bernstein

Haven’t we all been taken advantage of or been sold a bill of goods with respect to a product, good, or service that wasn’t what it seemed? We all have. Over the past 35 years, an ordinary man, with a little persistence and time spent, has been able to obtain from many companies what was originally promised. It is full of real life anecdotes that we have all experienced at one point in our lives with specific direction on how to get what you paid for in the first place. This is a book that will show you how to protect your rights and properly use the legal system, consumer protection agencies, and insurance commissions. You will see, for example, how to handle company’s so-called customer service departments. So, if you are looking for a read that will make you laugh and say, “Hey, I’ve had that happen to me,” then this is the book for you.
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Myron has, over the past 35 years, found himself frustrated with people and companies selling him a bill of goods about their services and warranties.
Being just like any consumer he often didn’t know where to turn or how to fight large companies to get what was due him. It took a lot of learning to understand how to use the consumer protection agencies, insurance commissions and courts, when necessary, to get people and companies to perform.
At first it was slow going because no matter how he tried it seemed like he was hitting a brick wall, but with a little perseverance and asking many appropriate questions it started to get easier every time he tackled another problem. All of his thoughts and collective ideas have made Myron successful in getting a favorable resolution better than 95% of the time over the years.

Read a review:
http://bookreviewsbydebra.com/index.php/reviews.html?review=1836-Have-Your-Been-Royally-Screwed